When Andrew was born in Jiangsu, China, his father opened Panda Inn, a sit-down restaurant in Pasadena, California, serving family foods fast and hot.
Andrew’s father had taught him to take on a new challenge only after mastering the previous one. It took ten years before Andrew felt he was ready to deal with the all-American challenge: the fast-food industry.
The first Panda Express opened in a Southern California mall in 1983. As Pandas began to increase, Peggy, who has a PhD in electrical engineering, gave up her career to join the company full-time, first as president, then as CEO. Today, Peggy and Andrew share the title of chairman.
They are big fans of Stephen Covey’s The 7 Habits of Highly Effective People, a book they require all job applicants to read before their interview. “Success is a byproduct of our habits,”says Andrew. “We’re very focused on learning how to do the right things well and completely so that what all of us do actually makes an Impact.” Doing the right thing includes paying more than the minimum wage and part of health care for all 17,300 employees, including part-timers. Some warned that this would cause financial problems. But not for the Panda Express. “If you’re too focused on the results and try to develop shortcuts, you’re going to have to pay it back later somehow,” Andrew says.
They take seriously the concept that to lead is to serve. It means helping employees improve their livelihood and, in the process, learn to live a fuller life. In the end, Andrew says, “They are better off financially, but they’re also smarter because they’re curious and learning. They take care of themselves physically, mentally, emotionally and spiritually. When all of us do these things well, there’s a better chance that we will treat the customers better.”
28. The writer mentions Peggy, who has a PhD, in order to show that Panda Express______.
A. needed support from Americans
B. attracted a lot of talented people
C. needed wise leaders
D. was increasing very rapidly
29. We may infer from the passage that______ .
A. Focus on doing the right thing and the results will take care of themselves.
B. Chinese food is becoming more and more popular in America
C. Panda Express has never met with financial problems
D. Andrew and Peggy are good examples of companies in the US
30. Andrew and Peggy share the same idea that ______.
A. a good leader must be a good servant as well
B. they focus on the results and developing shortcuts
C. the habit of reading Stephen Covey’s book leads to success
D. the employees should help their customers improve their livelihood
31. The passage is mainly about ______.
A. Panda Express’s success in fast-food industry
B. the effect that Stephen’s book has on Panda Express
C. the challenge of the fast-food industry in the US
D. Panda Express’s philosophy of management