Last week, I took a sales class for female business owners. The 41 thing the instructor did was ask if anyone had been the victim of a 42 sales experience. Every person in the room 43 her hand.
When she knew details, we learned that the 44 situations had one thing in common. It 45 that whenever a class member had a bad sales experience, it involved the 46 promising something he wouldn’t or couldn’t deliver.
The example I 47 with the class was a current one. I bought a summer membership at our community pool 48 because it advertised a lovely baby pool to which I could escape with my active one and four year-olds. However, every time I’ve used the pool this summer, the baby area has been 49 . Too much chlorine（氯气）, 50 one manager.
I’m sure the pool director was very apologetic that his 51 had been inconvenienced, and that’s nice, but the 52 is that I did not get what I paid for. When the baby pool was closed, I had to swim with my 53 in the adult pool, which did not 54 me the control I wanted and as such, was quite stressful. I would have rather stayed home.
The pool has 55 a customer. I will not be buying a pass next summer.
In work and in life, it is really important not to 56 something you can’t deliver, because at best, it will improve your 57 . At worse, you could lose your job. 58 , before you assure a co-worker or customer that you can get something done, make sure that your boss or someone higher-up isn’t going to step in and force you to 59 your plan. You are not God, so don’t lead people to believe that you 60 the universe.
41. A. last B .first C. latest D. only
42. A. good B. miserable C. bad D. wonderful
43. A. raised B. rose C. arose D. aroused
44. A. negative B. supportive C. positive D. pessimistic
45. A. appeared B. noticed C. seemed D. presented
46. A. seller B. buyer C. shopper D. assistant
47. A. told B. shared C. held D. spoke
48. A. roughly B. correctly C. naturally D. precisely
49. A. closed B. turned C. switched D. forbidden
50. A. announced B. claimed C. declared D. exclaimed
51. A. colleagues B. fellows C. customers D. children
52. A. point B. subject C. sense D. truth
53. A. friends B .students C. kids D. cousins
54. A. supply B. afford C. provide D. undertake
55. A. gained B. acquired C. hurt D. lost
56. A. promise B. serve C. accommodate D. explain
57. A. mood B. relationships C. feelings D. learning
58. A. However B. Instead C. Therefore D. Besides
59. A. abandon B. continue C. change D. conduct
60. A. command B. demand C. contain D. control