A: Good morning, can I help you?
B: I’d like to make 61____ complaint about my holiday in Hawaii last week.
A: I’m sorry to hear that. What 62 ____ (exact) was the problem?
B: First of all, the bus 63_____ (take) us to the hotel broke down and we had to wait for over two hours in the terrible heat before a replacement arrived. Then when we got to the hotel we found our room 64_____ (tidy).
A: Oh dear, did you complain to the hotel?
B: Of course, 65____ we were told all the waitresses were off duty. That’s not all. The people in the room above sounded like they were having all-night parties, every night. I demanded 66_____ room, but to my disappointment, the receptionist told me the hotel was full.
A: Oh, I see.
B. And 67_____ (bad) of all, all the food in the hotel restaurant was awful. It was so bad 68____ we had to eat out all the time despite the fact that meals 69____ (include) in the price of our holiday.
A: I do apologize on behalf of our travel agency. I’d like to offer you a 20% discount(折扣) as a gesture of goodwill, that is , you can get 400 dollars 70____.