We all see and hear about extraordinary people around us and wonder why we can’t be more like them? It’s not the big things that make someone extraordinary. Here are some small things that extraordinary people do every day:
● 36 Just because you’re the boss doesn’t mean you are right every time. Learn to back up your decisions with reason. Use logic to explain things, not authority. By doing this your decisions might invite criticism, but you will also get an opportunity to improve.
●They are generous with compliments（恭维）. Remember the time, when you worked really hard but got nothing in return. Not even a thank-you. 37 So every chance you get to praise someone, do it. A simple, “That was some great work, keep it up,” can go a long way in making the employees feel great about themselves. 38
●They are helpful. Never hesitate to help someone. It’s fairly simple but it goes a long way. Don’t be non-committal（不负责的）and say something vague（含糊）like, “Can I help you?” , because they might just say, “No, I’m good.” 39 “I had the same problem with this coffee machine in the morning. I think I have figured a way to make it work.” Offer in a way that feels mutually beneficial（互利）.
●They’re in charge of their emotions. Sometimes it is very important to stay silent. Especially when you’re angry, you don’t want to end up saying things you didn’t really mean to. So they take their time to think back to what happened, and then come to a decision about how to deal with it. 40 Never be too casual with words or actions.
A. They are sensitive to others.
B. The key is to be specific.
C. A compliment can have a positive impact on their lives.
D. When you feel awkward receiving a compliment, give the person a smile.
E. They are open to criticism.
F. It hurts when your efforts are not recognized.
G. Before you say anything, consider others’ feelings.