I do a lot of management training each year for the Circle K Company. Among the 21 we discuss in our classes is the 22 of quality employees （雇员）
“What has caused you to stay 23 enough to become a manager?" I asked. After a while a new manager took the 24 and said slowly, "it was a baseball glove.”
Cynthia said she used to 25 a Circle K clerk job as an interim (时临的.) one while she looked for something 26 . On her second day behind the counter, she received a ( an)27 from her nine-year-old son, Jessie. He 28 a baseball glove for the little League. She 29 that as a single mother, money was 30 , and her first check would have to go for paying 31.
When Cynthia arrived for work the next morning, Partircia, the store manager asked her to come to her small office and handed her a box. “I overheard you 32 to your son yesterday,” she said, “and I know that it is 33 to explain things to kids. This is a baseball glove for Jessie. I know you have to pay bills 34 you can buy gloves. You know we can’t 35 good people like you as 36 as we would like to; but we do 37 and I want you to know how 38 you are to us.”
The thoughtfulness, empathy (同情) and love of the store manager show vividly that people 39 more how much a( n) 40 cares than how much he pays.
21. A. topics | B. problems | C. difficulties | D. lessons |
22. A. employing | B. praising | C. keeping | D. improving |
23. A. soon | B. long | C. strong | D. calm |
24. A. position | B. decision | C. question | D. advice |
25. A. take | B. change | C. lose | D. consider |
26. A. lighter | B. easier | C. better | D. higher |
27. A. letter | B. call | C. answer | D. email |
28. A. bought | B. kept | C. needed | D. offered |
29. A. complained | B. explained | C. understood | D. admitted |
30. A. short | B. enough | C. spare | D. tight |
31. A. food | B. education | C. clothes | D. bills |
32. A. talking | B. crying | C. arguing | D. scolding |
33. A. easy | B. hard | C. simple | D. nice |
34. A. after | B. until | C. when | D. before |
35. A. value | B. remain | C. pay | D. fire |
36. A. much | B. many | C. pleasant | D. possible |
37. A. regret | B. agree | C. worry | D. care |
38. A. excellent | B. important | C. thankful | D. thoughtful |
39. A. remember | B. refuse | C. thank | D. realize |
40. A. mother | B. clerk | C. official | D. manager |