I do a lot of management training each year for the Circle K Company. Among the   11 

I do a lot of management training each year for the Circle K Company. Among the   11   we discuss in our classes is the   12   of quality employees.

“What has caused you to stay   13    enough to become a manager?" I asked. After a while a new manager took the   14   and said slowly, "it was a baseball glove.”

Cynthia said she used to   15   a Circle K clerk job as an interim (临时的) one while she looked for something    16    . On her second day behind the counter, she received a (an)   17   from her nine-year-old son, Jessie. He   18    a baseball glove for the little League. She   19    that as a single mother, money was    20    , and her first check would have to go for paying    21    .

When Cynthia arrived for work the next morning, Partircia, the store manager asked her to come to her small office and handed her a box. “I overheard you   22    to your son yesterday,” she said, “and I know that it is   23   to explain things to kids. This is a baseball glove for Jessie. I know you have to pay bills    24    you can buy gloves. You know we can’t    25   good people like you as   26   as we would like to; but we do   27    and I want you to know how    28    you are to us.”

The thoughtfulness, empathy and love of the store manager show vividly that people   29    more how much a( n)    30     cares than how much he pays.

 11-15 ACBCA 16-20 CBCBD 21-25 DABDC 26-30 ADBAD