At 7:35 p.m. March 28
To: The manager Clothes Horse Store
Dear Madam/Sir,
I am writing to tell you about an annoying experience I have just had in your store.
Yesterday morning I bought a shirt from your store. The product was a red shirt, size 12, prize $140. When I returned home and took it out of the bag, the sleeve was almost completely off. I had traveled home in the train with the bag and treated it carefully.
I went back to the store in the afternoon to return the shirt and exchange it for another. The shop assistant refused to exchange the shirt or return my money. She told me that I must have worn it already and caused the damage. I told her this was impossible because I had bought it that morning. She still refused to give me my money.
I have bought things from your store many times and my friends also went here. I am extremely disappointed with your shop assistant. This should have been a simpler. I look forward to hearing from you and working out this problem as soon as possible.
Yours sincerely,
Jenny Moms
1. What was wrong with the shirt the writer bought?
A. It was the wrong colour. B. It had no sleeves.
C. One sleeve was almost off. D. It was the wrong size.
2. When did the writer return to the store to talk about her problem?
A. Morning of March 27. B. Afternoon of March 27.
C. Morning of March 28. D. Afternoon of March 28.
3. The assistant refused to help because she thought .
A. the writer had bought the shirt at another store
B. there was nothing wrong with the shirt
C. the writer had damaged the shirt herself
D. the writer was very rude
4. Why does the writer use the underlined sentence "I have bought things…"?
A. To warn the manager that he may lose some customers.
B. To show the manager how popular she is.
C. To express how much she usually likes this store.
D. To show that she enjoys shopping very much.
5. Which of the following does the writer probably want?
A. To get presents for her friends.
B. To have her shirt exchanged.
C. To get the store closed.
D. To have the shirt repaired.