how to work out the difficult physics problem ,he asked the teacher for help . A

     how to work out the difficult physics problem ,he asked the teacher for help .

A. Not to know   B. Not knowing  C. Knowing not    D. Not known

I’m Bob. My first full-time job after high school was selling vacation packages（旅游套餐） via telephone for a well-known company. One day, the dialer （接线员） connected me to a man who answered the phone and sounded a bit out of breath. I started with my normal tone, and expecting to hear the normal response, “I don’t want any”, and be hung up on.

Instead he spoke in a weak voice and began to tell me how he wished he could take a vacation like the one I was offering, but he couldn’t because he was dying of emphysema. He explained how he was on oxygen, and it took almost all his energy just to get to the phone to answer the call. I apologized to him for that. He asked me if I smoked and then begged me to stop. He told me smoking is what was killing him. He told me to spend every day with my loved ones, and tell them all the time how much I love them. At this point, I was in tears, and couldn’t control myself, and he could tell. We ended the call, and I put my phone on hold to prevent another call from coming in so I could collect myself.

After a few moments, I decided to write down his name and address, and just send him a card telling him that I appreciated his advice and that I would pray for him and his family. Shortly after, I received a nice letter back from Frank, along with a picture of him and his wife. We continued to write to each other over the next few months, and became very fond of each other. He was old enough to be my grandfather, and in many ways, I felt as if he was.

About a year later I received a letter from his wife. When I read it, my eyes were filled with tears. She told me how Frank’s battle with the disease had finally come to an end, and he passed away shortly before Christmas. She wanted to thank me for the letters, and then explained how Frank touched many lives over the years. At his funeral, they read the first letter I had written to Frank to show how he affected a 19-year-old young man he had never even met.

81. What would the customer normally do when the phone was connected?

 (no more than 13 words) (3 marks)

82. What did Frank beg Bob to do? (no more than 7 words) (3 marks)

83. What happened after Bob and Frank wrote to each other for a few months?

 (no more than 8 words) (2 marks)

84. Why was Bob’s letter read at Frank’s funeral? (no more than 15 words) (2 marks)