When I arrived at 6 a．m.in the large hospital kitchen，Rose was already checking name tags on the trays against the patient roster.“Hi，I'm Janet.”I tried to sound __16__，although I already knew Rose's__17__ for being impossible to work with.Rose stopped what she was doing and peered__18__ her reading glasses.I could tell from her expression she wasn't__19__ to see a student worker.
I filled the 40cup pot with cold water and began making the __20__ when Rose rudely__21__，“That's not the way to make coffee.”She stepped in and__22__.“The patients like the coffee better the way I do it，” she__23__curtly.
Up to then I had__24__ that I had never before met anyone like Rose.But over the next few days I started seeing Rose as the__25__ person she was.I learned that she was__26__ by elderly parents who needed her care，her own health problems，and an alcoholic husband she was thinking of__27__.
The days slipped by quickly as I finished the last several weeks of my summer job.I soon would be__28__ as a fulltime university student.One day，__29__ I was working alone in one of the hospital kitchens，Rose entered the room.Instead of her blue uniform，she was__30__ street clothes.“I've got myself another job and won't be working here anymore，” she said as she walked over and gave me a__31__ hug.I just came to say goodbye.Then she turned__32__ and walked out of the door.
Although I never saw Rose again，I still remember her__33__.That summer I learned a__34__ I've never forgotten.The world is full of people like Rose—irritating，demanding，unlovable—yet hurting inside.I've found that__35__ is the best way to turn an enemy into a friend.
16．A.hopeful B．cheerful
C．careful D．pitiful
17．A.reputation B．character
C．fame D．habit
18．A.behind B．through
C．over D．across
19．A.surprised B．pleased
C．honored D．supposed
20．A.coffee B．mistakes
C．roster D．tags
21．A.involved B．interrupted
C．disturbed D．claimed
22．A.turned over B．got over
C．looked over D．took over
23．A.replied B．commented
C．described D．spoke
24．A.reminded B．remembered
C．realized D．recognized
25．A.boring B．hurting
C．puzzling D．caring
26．A.bothered B．raised
C．burdened D．helped
27．A.caring B．leaving
C．escaping D．visiting
28．A.working B．serving
C．returning D．staying
29．A.since B．because
C．while D．before
30．A.wearing B．taking
C．trying D．dressing
31．A.shy B．quick
C．caring D．gentle
32．A.satisfactorily B．proudly
C．unwillingly D．immediately
33．A.obviously B．vividly
C．frequently D．consequently
34．A.lesson B．technique
C．moral D．fact
35．A.hatred B．help
C．communication D．love